TECHNICAL SUPPORT SPECTIALIST

TECHNICAL SUPPORT SPECIALIST needed at a Roseville organization to provide support for workstations, software, network devices, phones, information systems, video conferencing equipment and employees. Includes support of on-site and remote workstations, resolving technical problems, managing upgrades and user installations. This is an onsite 40-hour, temp to hire role. Once hired, may commute in the field and work a hybrid schedule. Overtime hours are available.

Essential Functions

• Acts as a contact for outside vendor software, Claims management, Office 365 and others

• Supports computer hardware and software

• Supports IT needs of Conference rooms and meetings.

• Works with departments to determine requirements and ensure information systems are operating properly

• Maintain and troubleshoot computer networks including MS Active directory, file servers,

• Windows 10/11 workstations, network devices, and internet connections

• Monitors the help desk, responding timely to technical user problems, keeping a log of resolutions and other appropriate records.

• Practices excellent customer service skills

• Trains employees in the most effective use of the computer hardware and software

• Helps to maintain security of company network

• Acts as a back-up to the Network/Systems Administrator with restoring/backing up files.

• Provides general hardware repair

• Interacts with end users working to resolve problems

• Performs other job-related duties as required

• Installs, configures and maintains new and existing PC’s

• Regular attendance and adherence to prescribed work schedule to conduct job responsibilities

• Drives personal or rental vehicle for job-related travel requirements

• Establishes and maintains effective working relationships with Executives, Board of Directors, staff, co-workers and other personnel

Physical Activities

• Communicate verbally in face-to-face, one-to-one and group settings (gives instructions/information and responds to questions)

• Ability to work at a desk and/or sit for an extended periods of time

• Lift and move objects up to 50 pounds such as Laser printers, large monitors, and other equipment

• Able to bend and maneuver to install/work with computer hardware under desks (may involve crawling)

• Have sufficient finger/hand coordination and dexterity to operate and adjust office equipment such as computer systems, telephones, and other related equipment

REQUIREMENTS

• Windows operating systems

• Network devices, protocols and security architecture

• Office 365

• Computer Systems architecture, configuration, and monitoring

• Troubleshooting methodologies for hardware, software, and networking situations

• Application of data processing methods to the operations and services of the organization

Skills & Ability

• Analyze company functions and operations and adapt them to data processing methods and equipment

• Translate technical terminology into commonly understood terms

• Provide advice and consultation in development of data processing applications

• Develop operations and procedures manuals for data processing applications

• Establish and maintain effective working relationship with co-workers and those contacted during the course of work

• Troubleshoot hardware/software issues effectively

Qualifications

• Any combination of education and experience that would meet qualification for the position.

• Minimum three years of experience in a computer operations environment providing helpdesk support and administration.

License Certificate Registration Requirement – Once hired

• Possession of an appropriate operator's license issued by the State Department of Motor Vehicles.

• Possession and maintenance of a good driving record as evidenced by freedom from multiple or serious traffic violations or accidents for at least two (2) years duration and required insurance levels.

Pay Range: $35.00-$38.00 DOE

Must be able to clear a thorough drug screening and criminal background check, provide a minimum of two supervisory references and proper documentation to verify eligibility to work in the USA.

Other compliance factors may be involved, depending on position. River City Staffing is an Equal Opportunity Employer.

EXPERIENCE RCS

River City Staffing, Inc. (RCS) specializes in the placement of highly skilled administrative and finance and accounting professionals. Whether you are seeking temporary placement, temp to hire or direct hire opportunities, RCS has built our reputation on adding value to each and every candidate we meet. At RCS, you will experience expertise, consultation, follow up, advocacy, partnership and so much more. Contact us today!